Terms of Service

Last updated:

1. Acceptance and scope

These Terms govern your use of the frivya.com website and the messages Frivya sends. Use of the app.frivya.com platform is also governed by the customer's commercial agreement, which prevails if it conflicts with these Terms.

2. Use of the website

You agree not to use the website for unlawful purposes, not to attempt to bypass its security measures, not to scrape content in an automated and abusive way, and not to submit false information in forms.

3. Intellectual property

The Frivya brand, the website content, and the platform software belong to Frivya or its licensors. Third-party trademarks mentioned on the website belong to their respective owners.

4. Website information

The website content is for information only. The features available to each customer depend on the plan, the devices used, and the agreement. We work to keep the website available and accurate, but we do not guarantee uninterrupted availability or that it is error-free.

5. SMS Terms

  • Program: messages from Frivya with verification codes, platform alerts, account and billing notices, and, with your consent, marketing.
  • How you opt in: marketing is accepted through the consent checkbox on the website form, which is unchecked by default. Service messages are accepted during platform sign-up.
  • Frequency: message frequency varies.
  • Costs: Message and data rates may apply.
  • Opt-out and help: reply STOP to cancel and HELP for help, or email support@frivya.com.
  • Carriers: carriers are not liable for delayed or undelivered messages.
  • Consent: consent to marketing is not a condition of purchase.
  • Privacy: your data is handled under our Privacy Policy.

6. Limitation of liability

To the extent permitted by law, Frivya is not liable for indirect damages arising from your use of the website. Nothing in these Terms limits consumer rights that cannot be waived under applicable law.

The website may contain links to third-party sites. We do not control those sites and are not responsible for their content.

8. Governing law and venue

These Terms are governed by the laws of Brazil. The courts of the city of São Paulo/SP, Brazil, have jurisdiction, without prejudice to the consumer's home venue where the law guarantees it.

9. Changes

We may update these Terms. The current version is published on this page with the date of the last update.

10. Contact

support@frivya.com